Bits and Pieces Quotes

The beginning of each new month means my mailbox becomes packed with various newsletters I subscribe to.  I got my booklet of “Bits and Pieces on Leadership” in yesterday.  Thought I would share some quotes. — Luke

“Argue for your limitations, and sure enough they’re yours.”  Richard Bach

“Two important things are to have a genuine interest in people and to be kind to them.  Kindness I’ve discovered, is everything in life.”  Isaac Singer

“Arguing with a fool proves there are two.”  Doris Smith

“If you lead through fear, you will have little to respect, but if you lead through respect you will have little to fear.”  Unknown

“Most misfortunes are the result of misused time.”  J. Willard Marriott

“When an archer misses a mark, he turns and looks for fault within himself.  Failure to hit the bull’s-eye is never the fault of the target.  To improve your aim, improve yourself.”  Gilbert Arland

“Anger is a thief who steals away the nice moments.”  Joan Lunden

Changing one’s mind is not a sin.  It is a way of saying that I’m wiser today than I was yesterday.”  George McGovern

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Happy Birthday

Yesterday was Kristie King’s Birthday.  The Ladies at the Fulton office treated her with flowers and pizza for lunch.  I hope everyone has gotten the day off to a  good start.  The rest of the week should be pretty busy.  Have a good day!…..Louis

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Numbers and Facts

One of my hobbies in the summer time is playing golf.  Even though I am a very average golfer I really enjoy the competitive nature of the game and I also enjoy having a good time with my friends on the golf course.  I often find myself after my round thinking about what I could have done differently to shoot a better score.  (If I wouldn’t have hit that ball in the lake I would have shot a 79 instead of an 82)  It seems that every time I’m around a golfer and ask them what they shot they tell you their score and then have a story about what they could have shot if they had done something differently.  I have recently come to the conclusion that the only thing that matters is the score I have when I finish the last hole.  If  I continue to shoot an 82 the excuses I make for my self don’t really matter.  As the old saying goes “The numbers never lie”. 

I think this same thought process can very easily be applied to business.  In all aspects of our company we judge how well we are doing by numbers on weekly, monthly, quarterly, and yearly basis.  As we have mentioned on the blog before, we are members of a consulting group in our Buy Here Pay Here business.  As a part of this consulting group we turn in numbers each month and get a report sent back to us that compares our numbers to our previous months and to the other 20 businesses in our consulting group.  I always anxiously anticipate getting the report in the mail to see how the previous month shaped up against other businesses.  No matter how I try to justify or make excuses for certain numbers in my head the fact of the matter is we are what our numbers say we are.  Fortunately for us we have outstanding employees and our numbers are consistently above average, but thankfully the numbers always point out areas that we can work towards improving.  

As we go about our work let’s always make sure we are judging ourselves by numbers and facts and work toward improving in the areas that the numbers show need improvement…….With this attitude one day I might even get to where I shoot a 79 on a consistent basis. 

The income tax has made more liars out of the American people than golf has.

Will Rogers

Have a good day!




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Out of Touch

As I have mentioned before, I am not a fan of reality tv but I do occasionally keep the channel on one long enough to become interested in an episode.  One of the few reality tv shows that catches my attention from time to time is Undercover Boss.  Yesterday, a marathon of Undercover Boss was running on cable and I stopped in on more than a couple of episodes to see what each particular boss was up to.  After about the third episode I realized that Undercover Boss took the road most traveled by reality shows.  After the first season, the producers decide what type situation is best for ratings and each year it just becomes more and more scripted.

For example, the script that works best for Undercover Boss is to have the CEO go out in the field and work in about three different jobs in which they always appear completely incompetent.  The CEO is assigned an employee to work with while performing each particular duty, and invariably, the employee has some type of heartwarming personal story to tell.  While getting to know the employees the boss always is absolutely amazed that the employees have struggles within their lives yet still maintain to hold down a full time job.  This tells me the given boss has truly lost touch with their employees. 

It is about this time that the undercover CEO realizes themselves just how out of touch they are and begin to cry uncontrollably. . . some for real and some just for the camera.  At this point the boss goes on an apology tour telling employees how sorry he is for taking them for granted and thanks them for the job they do for the first time in months if not years.

While watching a couple of episodes of Undercover Boss yesterday I thought I would use our company blog today to thank each and every one of you, our employees,  for being the professionals you are.  I know everyone has their particular struggles, whether they be financial difficulties, health issues or family matters yet it is hard working people like the employees in our company that make the world go round.  Thanks for the service you provide our customers and to your communities.  Your hard work is appreciated by many people.   

“Professionalism means doing your best, even when you don’t feel like it.”  Glenn Shepard

“Giving 100% at work despite personal problems is how successful people succeed.  Allowing personal problems to be an excuse is how unsuccessful people fail fail.”  Glenn Shepard


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A Few Quotes For Friday

Real leaders are ordinary people with extraordinary determinations.

-John Seaman Garns

He who stops being better stops being good.

-Oliver Cromwell

There is no excellency without difficulty.


Character is a diamond that scratches every other stone.

-Cyrus A. Bartol

Anger is never without an argument, but seldom with a good one.

-Lord Halifax

Hope everyone has a good Friday and a great weekend.


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Telephone Etiquette

I was out of the office yesterday attending a couple of meetings.  I returned this morning and had 3 messages on my phone.  All 3 were from salespeople wanting me to call them back and discuss various products/services they would like to offer us.  The first messages was from a lady who sounded very professional.  She clearly stated her name, why she was calling, and a phone number on which she wanted me to return her call.  The second and third calls were the direct opposite.  On the second call I had to listen to the message 3 times before I could finally understand the name which I now believe to be Mike.  It took me two more times to get the number and at no point did he mention what company he was with.  The third caller could not have sounded any less enthusiast.  This caller acted like he was hoping I wouldn’t return the call.

It ended up that we didn’t need any of the 3 services that they had called about, but I had almost certainly ruled out the services of the last two callers before I even spoke to them.  I think we should keep these examples in mind as we are making our daily calls to customers.  I know many of our calls end up going to a voicemail and the type of message we leave can have a large impact on getting  a returned phone call.


Common sense is genius dressed in its working clothes

-Ralph Waldo Emerson



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On Time

Not many things bother me greatly but one of my biggest pet peeves is tardiness.  Specifically, waiting on people for an appointment.  I came across an article the other day that I thought drove home the importance of being punctual so I thought I would share some of the key points.  I hope you enjoy.– Luke

Being punctual strengthens and reveals your integrity.  If you tell someone you will meet them at a certain time, you have essentially made a promise.  If you show up late, even just five minutes, you have essentially broken that promise.  Being on time shows you are a man of your word.

Being punctual shows you are dependable.

Being punctual builds your self confidence.  Showing up on time not only tells other people you are dependable, it teaches you that you can depend on yourself.  The more you keep the promises you make, the more your self confidence will grow.

Being punctual assures you’re at your best.  After riding someone’s bumper, speeding like a maniac, scanning for cops and cursing at red lights, its hard to then turn your focus to making a presentation at a meeting.  But when you show up on time, better yet a little early, you have a few minutes to collect your thoughts.

Being punctual builds and reveals your discipline.  The punctual person shows that he can organize his time, that he pays attention to details, he can set aside a pleasure to take care of business.

Being punctual shows your humility.  That bumper sticker maxim “Always late but worth the wait” shows that tardiness and an overestimation of one’s worth sometimes go hand in hand.  People will be glad to see you when you arrive, but they would have been gladder still had you come on time.

Being punctual shows respect for others.  Being late is a selfish act, for it puts your needs above another’s.

Being late is a form of stealing.  That’s a tough truth but a truth nonetheless.  When you make others wait for you, you rob minutes from them they will never get back.

Being late hurts your professional career.  Whether you are an employee or in business for yourself, being late can hinder your professional success.


“Better never than late.”  George Bernard Shaw

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Setting Goals

On our company blog we often mention company goals or office goals and often post various quotes pertaining to the benefits of setting goals.  With that in mind I found some tips for setting goals in an article by Jean Donahue.  I hope they help. . .  Luke

  1. Make sure the goal you are working for is something you really want, not just something that sounds good.
  2. A goal can not contradict any of your other goals.  
  3. Develop goals in the six areas of life:  Family and Home, Financial and Career, Spiritual and Ethical, Physical and Health, Social and Cultural, and Educational
  4. Write your goals in the positive instead of the negative.  
  5. Write your goal in complete detail.  For instance, don’t plan to “Get in better financial shape”.  Instead, plan to “Pay off credit card A, start a 401k, save an extra $100 per month, etc.”
  6. Make sure your goal is high enough.  
  7. The most important step. . . write your goals down.

“Happiness is not a goal; it is a by-product.”  Eleanor Roosevelt 

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