A Good Cause

lebfoodSeveral of you have a few dollars drafted from your pay each month to go towards our company matching charitable account.  The main cause of this account is to support and carry out our role as a Floor Sponsor of the Le Bonheur Children’s Hospital Adopt-a-Floor program.  Many of you have made the trip to Memphis to participate in one of the various events we have hosted at the hospital over the last few years and several of you have talked of how rewarding the experience is.  Our next Le Bonheur event will be Saturday October 5.

Pictured is just a sample of the things we provide as part of care packages for the families staying with loved ones at Le Bonheur.  Although the individual meals that families receive may not cost much money or seem lavish by any stretch of the means the convenience factor means a great deal.  On top of that, while going through what is probably one of the toughest times in their lives it is reassuring for these families to know that, out there somewhere, there are people who they don’t know that care for them and what they are going through.

Thanks to all of you who participate in one way or another with the charitable causes we assist with. — Luke


“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.”  George Bernard Shaw



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Setting goals in both professional and personal areas of life is extremely important. Both short-term and long-term goals are great ways to make sure we are always reaching our full potential. I learned about the SMART acronym for setting goals a few years ago and from that day forward I always ask myself is that a SMART goal? Whenever you want to set a goal in your life whether it be personal, professional, short-term, or long-term, ask yourself is it SMART.

S – Is it Specific?

M – Is it Measurable?

A – Is it Attainable?

R – Is it Realistic?

T- Does it have a Time frame?

If you can answer “yes” to these questions then you have a goal that you are sure to meet.

What keeps me going is goals.  – Muhammad Ali

A winner is someone who recognizes his God-given talents, works his tail off to develop them into skills, and uses these skills to accomplish his goals.   – Larry Bird

Have a great Thursday!


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Employee Appreciation

We’ve all heard the old saying “Don’t judge a man until you have walked a mile in his shoes.” Another interpretation describes it this way: “Don’t criticize another person’s work until you’ve tried to do it yourself; don’t judge another person’s life until you’ve been forced to live it.”

Pretty sound advice for anyone — especially managers…..and an auditor.

A few weeks ago, I worked for two days with Bellena in Amory.  It was extremely busy and almost chaotic at times.  We worked longs hours (her even longer than me) and needless to say, we were both exhausted at the end of each day.  Not only did I enjoy working with her as we have known each other since we were kids but I also left more appreciative of the hard work that each of you do on a daily basis.

For this blog, I just wanted to let all of you know the things you do for the company do not go unnoticed.  All of you are a necessary piece to the puzzle.  I appreciate your dedication and I know others do too.  Oh, and Bellena, it looks like you will be stuck with me for next month too!
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Finish Strong

This week marks the last week of the third quarter.  For many of you the next four days will determine if you meet the goals you have set to reach by the end of the quarter.

Good luck to everyone this week.

With every ending comes a new beginning, and Monday will start our last and busiest quarter of the year. This will be a great opportunity to take advantage of this busy time and to really focus on customer service. It is a stressful time of year for everyone so it is especially important to go above and beyond what our customers expect of us.

Good service is good business.
Siebel Ad

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com


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Technology and Your Benefits

In today’s fast paced world, it’s all about convenience. Technology in recent years has given us the ability to communicate and access information in ways most of us never thought possible.  Blue Cross & Blue Shield of MS has always been a leader in the insurance industry when it comes to innovative ideas and implementing new technologies to make life easier for their members.  The introduction of the myBlue App in April of this year is no exception.

  • Have you ever arrived at a doctor’s appointment and realized you have misplaced your insurance ID card?  You now have a virtual ID card readily accessible on your smartphone.
  • Has your physician ever prescribed a new medication for you and it wasn’t until you reached the pharmacy that you realized just how much this new medication would cost?  Now find prescription drug information including copays and lower cost alternatives before you ever leave your doctor’s office.
  • Have you ever been out of town when you or your child suddenly became injured or ill?  Use your smartphone to search for network providers near you, map their location and call the facility with one touch call capability.
  • Have you ever left an urgent care facility or an emergency room outside of normal pharmacy hours and wondered where you could have your prescription(s) filled?  You can now use your smartphone to find network pharmacies in your area, including those open 24 hours a day seven days a week.
  • Have you ever received a bill in the mail from a provider but you are not sure if the insurance company has processed the claim yet?  You can view up to 15 months of claims as they are paid in real time.

Now there is no need to keep track of hard copy benefit booklets or provider directories. Nor must you hold on the phone an excessive amount of time waiting to speak to a customer service representative.  With the myBlue app, you have all of this information and more right at your fingertips. 

The myBlue App is available for download free of charge through the App Store or Google Play for all iPhone and Android devices.  Feel free to contact me for assistance in downloading the myBlue App or with any other questions you may have regarding your benefits through Montgomery Enterprises, Inc.


One of the Internet’s strengths is its ability to help consumers find the right needle in a digital haystack of data.  ~Jared Sandberg


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Pay It Forward…

I would first like to take a moment to introduce myself to those whom I haven’t had the chance to meet yet. I started with MEI on August 21, 2013, and was hired for the position of Director of Employee Development. I graduated from Mississippi State University with a Bachelor’s degree in Communication/Public Relations. Go State! I am really enjoying this company, the people in it, and what it stands for. I have been most impressed with the customer service and kindness given to the customers and that you give to each other. I’m looking forward to working with all of you.

Keeping on the subject of kindness, I would like to share a recent experience I had with a random act of kindness. A couple of Fridays ago, I stopped by the Fulton McDonalds drive-thru to get a bite of breakfast before going to work. I ordered my usual chicken biscuit and sweet tea and had the exact amount of cash ready to give the cashier. When I reached the window, the worker told me that the car in front of me had paid for my breakfast. It completely caught me off guard, especially since the only people I know in Fulton are the people that I work with. Needless to say, that random act of kindness made my day. The following Monday I paid the act forward and did the same to the car behind me in the drive –thru. As great as I felt having my breakfast paid for by a stranger, I felt even better giving someone else the experience of kindness I had received. I want to challenge all of you to do a small, random act of kindness today. A simple smile or word of encouragement could make a person’s day. Hopefully, they will pay it forward and a chain reaction of kindness will happen because of you.

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”   Leo Buscaglia

Have a wonderful day!


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Leadership Graduation

Yesterday was the Leadership Graduation from the class that Rubye Del Harden teaches. Each student had a tremendous final project and I enjoyed listening and learning from each presentation. Luke and I left very inspired from these presentations and proud to have employees as dedicated as you all are. Thank you for your participation in the class and congratulations on graduating!
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams

Have a great Friday and great weekend!




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National Day of Encouragement

Most people are unaware that September 12 is the National Day of Encouragement. Following on the heels of one of the most reflected days in America which is of course September 11, the National Day of Encouragement was created in 2007.

In June 2007, a group of high school students in Arkansas were presented a challenge. At the National Leadership Forum being held that year, they were asked to create an idea that would make the world better. They concluded that most problems, such as drugs and alcohol, start with discouragement. This led them to the idea of having a day dedicated to encouraging one another. Then President George W. Bush signed the declaration, making September 12 the official “National Day of Encouragement.”

One of my favorite quotes simply says “Everyone you meet is fighting a battle you know nothing about.  Be Kind. Always.”  So, on this day, celebrate the National Day of Encouragement by performing a random act of kindness.  Call, text or email a friend or family member that you haven’t connected with in awhile, tell someone they are doing a good job and most of all don’t forget to smile.  In this great big world, YOU can make a difference.



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September 11th

When I hear this date, my thoughts quickly turn to the tragic events that took place 12 years ago today.  Most of us can remember exactly where we were and what we were doing that morning.  I was living in a suburb of Jackson, MS at the time.  It was during my early morning commute downtown when I heard on the radio that the first plane had flown into the north tower.  By the time I made it to my office on the 10th floor I walked in just in time to see the second plane hit the south tower on live television.   The horrific scenes replayed again and again during the days to follow will forever be etched in my mind.  Today, and every day, we should honor those who lost their lives both during the events of September 11th, as well as, during the long and grueling war that followed.  We should also thank those who continue to fight to protect the freedoms we hold so dear and remember the families awaiting their loved ones safe return. 


This nation will remain the land of the free only so long as it is the home of the brave.  ~Elmer Davis

In war, there are no unwounded soldiers.  ~José Narosky

We often take for granted the very things that most deserve our gratitude.  ~Cynthia Ozick

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Continuous Improvement

On Friday’s blog, Louis mentioned that we had a business consultant visit our home offices last week.  Most everyone who met with the consultant is thankful for the wealth of knowledge we were able to gain from his many years of professional experience.

This week we are in Savannah, GA attending a “Twenty Group” meeting in an effort to improve our “buy here pay here” dealerships.  The “Twenty Group” is made up of, suprisingly, twenty “buy here pay here” dealers from across the country who meet three times a year to compare financials, sales figures, customer service standards and a variety of other information in an effort to improve our given businesses.  No matter how good we think we are doing in business we always find we have much more to learn.

Some people complain of “constant change” but we prefer to look at it as “continuous improvement”.  If you are not moving forward then you are actually falling behind.

I hope everyone has a successful week. — Luke

“Improvement begins with I”.  Arnold Glasgow

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