Are two heads better than one?

An old English proverb simply states “Some tasks may be accomplished more easily by two (or more) people working together than by one working alone.”  I found this to be very true over the past couple of weeks and wanted to thank two very special people for this:  Stephanie Strable and Laken Graham.

Stephanie accompanied me on a recent audit.  Her knowledge of the daily work that is done at our Money Matters stores was a tremendous asset.  She would continue going through files while I researched an issue or vice versa.  We worked as a team and the day was very productive. I want to thank her for her hard work and dedication!

Laken and I spent an extensive amount of time working on reconciling and updating reports generated from their new software at Approved.  We printed countless numbers of reports and calculated and re-calculated during the week.  I enjoyed working with her so much as we solved each issue together.  Her knowledge of the business is vast and a great resource for me!

So, yes the old English proverb is true- two heads are better than one!!

Rachel

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Lights-Camera-Action

I spent last Friday and Saturday on set of a new commercial we are filming for US Gold and Silver Brokers.  Mabus Agency, who also filmed our Approved Auto commercials, was in charge of the filming.  The 30 second commercial will have several paid actors and actresses starring in it.  Janna Tolar was kind enough to also offer her talents for the store employee.  I look forward to being able to share the final product with you!

 

Have a great Tuesday….Louis

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Conference Calls

One of the first quarter goals for the management team is to improve company wide communication.  As many of you know, one avenue we have used to accomplish this goal is our monthly conference calls.  Although the calls have been an effective way to share information, they have not flowed as smoothly as I would like.

I  attended a  presentations skills class yesterday in Franklin, TN and was given several tips on ways to make conference calls more effective.  We are also setting up a “trial run” this morning to make sure we have all of the log in issues and technical glitches solved before our call next week.  I look for next week’s call to be the most successful to date.  I would welcome any suggestions or topics you would like to see covered on future conference calls.

The road to success is always under construction.

-Lily Tomlin    

Hope you have a great Wednesday….Louis

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Good Job!

One of the topics at the managers meeting a few weeks ago was the importance of submitting accurate weekly reports and check ups in a timely manner.  I am pleased to report we have seen a great improvement in this area.  We appreciate each of you paying attention to this important aspect of your work.

The more obligations that we accept that are self-imposed, the freer we are.

– John C Schroeder

Every one has a fair turn to be as great as he pleases.

–Jeremy Collier

Without labor nothing prospers.

-Sophocles

I hope everyone has a great weekend….Louis

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Office Appearance at its Best

We spend a lot of time as we should discussing the importance of office appearance.  When I walked in Camden Money Matters last Tuesday morning, it looked as if the whole place had been polished and shined multiple times and I thought to myself……. now this is office appearance at its best!  I commented to LaKenya about how great the place looked and she said that a customer had recently iquired of her wanting to know who they had to clean their office!

After working for awhile, I noticed that Lakisha had disappeared.  I looked around to see where she went but then heard the sound of a spray bottle and paper towel from outside and knew I had found her.   Later on, while Lakenya was gone to lunch,   Lakisha was trying to find some paperwork and noted to the customer that Lakenya had probably  moved it when she was cleaning the office.  The customer said “she’s cleaning every time I come in here!”

Of course, every minute of every day can’t be spent cleaning an office but I couldn’t help but notice as I would suspect that there is certainly a connection.  Their audit was almost perfect so they are just as concerned about doing their job as they are keeping their office looking its best.  I thought that was definitely something to blog about – keep up the good work Lakisha and Lakenya!!

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Great Job!

Melissa and Daniel at Simple Pawn have had two great months.  Their numbers, in almost all categories, have surpassed previous all time highs.  Their success can be contributed to great customer service, training, and hard work.  We appreciate their hard work and dedication to grow their business.

I hope everyone has a great weekend…Louis

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Managing for Excellence

I am attending the graduation of our first Managing for Excellence class today.  Many of you have completed our leadership training with Rubye Del Hardin.  Mrs. Rubye Del has developed a new program for this class that consist of only managers.  I have visited with  the class a couple of times throughout their six week progam and I am looking forward today to seeing everything come together at the graduation today.

 

I hope everyone has a great day….Louis

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A Leader’s Greatest Things

A lot of time is spent in our leadership classes discussing how we define leadership and what characteristics make a great leader.  I recently read a blog that I thought brought out some really good points on the things a great leader should possess.  Here is a summary of what the blog discussed:

1. The Leader’s Greatest Victory — Victory over Self.

Followers tend to think of themselves first, leaders have learned to put others ahead of themselves.

2. The Leader’s Greatest Asset — Confidence.

Confidence in oneself is the cornerstone of successful leadership. Only those who believe in themselves have enough optimism to see the best in those around them. Self-confidence breeds confidence in others.

3. The Leader’s Greatest Weight — Final Responsibility.

A leader bears full responsibility for whatever happens. He or she does not place blame on  advisors or any other contributing factor. It is his or her responsibility and his or hers alone.

4. The Leader’s Greatest Discipline —Taking Time to Think.

One of the reasons people do not grow as leaders is that they try to change their results without changing their thinking. Our lives today are a result of our thinking yesterday, and our lives tomorrow will be determined by what we think today. If we desire to rise above our circumstances and to move up to another level in our careers, then we need to improve our thinking.

5. The Leader’s Greatest Handicap — Pride.

. Always wanting the credit for success, prideful leaders push others aside to seize the spotlight. As a result, they alienate their best people, who end up looking for another team on which their hard work will not be taken for granted.

6. The Leader’s Greatest Opportunity — Today.

We have a tough time forgetting opportunities that have slipped through our fingers. We continually bring up what might have been or what should have been as if by replaying it enough we could somehow change the outcome. However, the more we relive the past, the further we drift from today’s opportunities.

7. The Leader’s Greatest Loss — Hope.

One of the most powerful, energizing words in the English language is “hope.” Hope is a power that keeps us going in the toughest times of life. It takes obstacles and transforms them into possibilities.

8. The Leader’s Greatest Mistake — Putting Self before Others.

Habitual self-absorption is a surefire recipe for ineffectiveness as a leader. Success is determined by the seeds we sow, not by the harvest we reap.

9. The Leader’s Greatest Prayer — Wisdom.

As a leader, you will be put in situations in which you have no prior experience. You will be forced to make key decisions, under conditions of extreme uncertainty, which affect the livelihood and wellbeing of others. In these moments, you will be far better suited to lead if you have made a habit of pursuing knowledge. Lifelong learners have an edge over the competition, for they’re constantly acquiring new skills and insights that others lack the energy and discipline to obtain.

10. The Leader’s Greatest Joy — Adding Value to Others.

Many people consider the greatest good of leadership to be the accomplishment of audacious vision: building a business, winning a championship, etc. While there’s certainly nothing wrong with achieving one’s career goals, the richest, most rewarding aspect of leadership always involves relationships. Trophies eventually collect dust and sooner or later we must vacate positions of influence. What truly lasts is the legacy we etch into the lives around us. What brings the greatest joy and satisfaction is enriching the lives of those we love by adding value to them.

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Manager Meeting

I’m looking forward to seeing everyone in a couple of hours at the managers meeting.  We have a full agenda planned and I think it could be our most productive meeting ever!

Opportunity is rare, and a wise man will never let it go by him.

-Bayard Taylor

I hope everyone has safe travels and a great day…Louis

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Auction Weekend

Our February auction, which is normally one of our busiest auctions of the year, is tomorrow.  Andy and the guys at the shop have been extremely busy keeping Approved Auto supplied with new vehicles and preparing for the auction.  I have mentioned on the blog before how important the auction is to our business, so please take the time to let Andy, Lynn, and all the staff at the shop know how much we appreciate the good job they are doing.

The best investment is in the tools of one’s own trade.

-Benjamin Franklin

Have a great weekend…Louis

 

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