Author: louis

We are starting a practice this month where all employees from the home office will spend one full working day a month in one of our stores.  The purpose of these visits is to help everyone in the home office better understand the daily operations that are carried out in each of our businesses.  The visits will also help the home office employees understand how they can better assist the stores and see how their daily duties can be improved to benefit the operations of the stores.  Home office employees will be filling out forms communicating what they learned from each visit.  I look forward to us getting better as individuals and a company as a result of these visits.

The most successful businesses have an idea for the future that’s very different from the present. -Peter Thiel

Have a great week—Louis

Congrats to everyone in our Money Matters stores for finishing July at 118% of key revenues.  Thank you for making July one of our most successful months ever.  With everyone continuing to live out our values each day, I anticipate celebrating many more successful months!

Superior  

We continuously strive to be superior as the industry’s absolute best in everything we do.  We owe it to ourselves and to our families to achieve excellence.

Prosperity

We strive to have the most prosperous team members in our industry.

Productivity

Team members are measured and rewarded by the effectiveness of their productivity.

Cleanliness

Out of respect for our customers and ourselves, our locations will be a shining example of cleanliness and attention to detail.

Customer Service

We exist as champions of service.  As champions, we aim to exceed every customer’s expectations each and every time we interact with them.  Our customer service will result in customers telling their family about their experiences with Montgomery Enterprises.

For Success, attitude is equally as important as ability – Harry F. Banks

Have a great week—Louis

I had a great time Satuday evening celebrating with District 4 at the Cypress Inn Restaurant in Tuscaloosa.  Thanks to District 4 for their hard work to bring us all together for the special occasion.

Great food and a beautiful view! – Luke

“If everyone is moving forward togetther, then success takes care of itself.” – Henry Ford

We have discussed the three components of our communication model recently in blogs and newsletters.  Today I wanted to focus on the most common component, Daily Huddle Ups.  These huddle ups are vital to the productivity of your team.  Having a brief meeting about 10 minutes before the opening of the store helps get the team focused and is a great time to define the objectives of the day.   Open communication in the daily huddle ups is health for the growth of your team as well.  Start keeping track of the main objectives covered in your daily huddle ups and review the progress at the end of each week.  I think you will be happy with the results.

Have a great week….Louis

All Americans across the country will be gathering in honor of Independence Day tomorrow, July 4th,  to celebrate in some way their political freedom.  I hope each of you enjoy your time off with friends and family whether you are grilling out, competing in potato sack races or shooting fireworks.  Happy Indenpence Day!  – Luke

“Our greatest happiness does not depend on the condition of life in which chance has placed us, but is always the result of a good conscience, good health, occupation and freedom in all just pursuits.” – Thomas Jefferson

Congrats to Julie and Mattie at Starkville Money Matters for finishing June with the highest percent over budget in key revenues, which is reported on the daily spreadsheet.  I feel certain this will translate into beating budget later in the month.  Julie and Mattie have made great strides in their office in the first 6 months of the year.  Good luck finishing the year strong.

Zeal without knowledge is fire without light- Thomas Fuller

Have a great day……Louis

On Friday the 27^th we had our Customer appreciation day in Greensboro, Alabama. Like all of our CAD’s days it started with a lot of work and preparation. The hot dogs were cooking and customers began to come by and visit, getting a bite to eat and signing up for the TV give away. This CAD started out just like all the ones before. We all enjoyed seeing our customers and even some potential new customers. One customer, Eva Laffiete, her husband and her 86 year old mother stopped by, they stayed and visited with all of us until Mrs. Eva had to take her mother to the bank. They were so nice to all of us.

As the day began to end we drew for the TV. When we pulled out the name it could not have been better, it was Mrs. Eva that had won the TV. We called Mrs. Eva and asked her to come down to the store. We were hoping for a surprise so we did not tell Mrs. Eva she had won, just that we needed to see her. We were all standing in the lobby when Mrs. Eva her Husband and her mother walked in to the store. We surprised her with the news she had won. The look on her face was priceless, tears began rolling down her face and the joy was overwhelming. She could not believe she had won. Tears were flowing and she began to make it around the room to each of us with a hug and a kiss. Mrs. Eva had made the day memorable just as we had done for her.  In all my years of serving customers this was one of the most moving experiences I have ever had. This just reinforces how we can touch lives every day.

Tommy

We finished up our second management camp of 2014 yesterday.  We had two fun and very informative days.  I’m looking forward to receiving feedback today from everyone who attended so we can make the next camp even better.  Most of all, I can’t wait to see the results from the implementation of the practices we discussed at the camp.

Good luck to everyone as you “Sprint to the Finish” in June……Louis

Today I will be presenting an overview of the budget process and explaining “what matters most” when it comes to beating budget at our quarterly management camp. A lot of you are having an awesome month and I can’t wait to see how we end the month. Only a few more days left so make them count!

Rachel

Looking into a dictionary, one can find that the word“compliance” means that an individual or a group conforms with or obeys a set of rules or regulations determined by the law or any governing body.

When it comes to a business and corporate management, compliance refers to the company obeying all of the legal laws and regulations in regards to how they manage the business, their staff, and their treatment towards their consumers. The concept of compliance is to make sure that corporations act responsibly. So why is this important in a business?

Listed below are the benefits the concept of compliance brings into any business.

Avoidance of Criminal Charges

This is, perhaps, the most beneficial importance of compliance in a business. No business wants to face criminal charges for not adhering to the law. There are so many different regulations and laws in regards to how a business should manage its staff, how stock is handled, how advertising is handled, the rules of engagement when buying and selling, rules on negotiating with customers, on employee salary, safety rules, and so many others..

Building Positive Reputation

The success of your business pretty much depends on its public image. When a company starts facing several court cases, the general public will lose their trust in the company and sales in products and services will eventually drop. Compliance will ensure that a company can uphold a positive image and build consumer trust. This also helps build consumer loyalty, since customers are more likely going to return to a service or product from a company they identify as trustworthy.

Compliance is so important, and I want to personally thank everyone at our Money Matters location for working so diligently on the compliance training that has been assigned so far.  You truly are making strides to ensure that we are a world class corporation.  Keep up the good work!

LaTessa