This past weekend, I had to go to a new pharmacy because the one I had been using no longer accepted my insurance. I was not upset about leaving the pharmacy I had been using because the customer service was so bad I had actually completed an online survey (which I never do)! I walked into the new pharmacy right when the sign said the pharmacy part of the store opened. Ten minutes later….they finally opened the windows. Then, the pharmacist and a pharmacy technician went about their business putting up inventory and answering the phones never once acknowledging that I was standing only a few feet away. When they finally came and talked to me, I explained that I needed to transfer a prescription and that I would be back later. I was so livid at this point that I had to leave. When I came back, the same scenario replayed out again. The technician got on the phone and the pharmacist typed away at her computer. I started to wonder if I had invisibility powers….after all the technician was wearing a shirt that said “we love our customers” wasn’t she? Needless to say, my husband starts a new job in April and I hope our insurance will allow me to go to elsewhere….hopefully somewhere where they truly do love their customers.
My first job was working at a pharmacy with a drive-thru window. I was terribly shy but my uncle, the pharmacist, stressed to me that when a customer came in the door or through the drive-thru window that I was to immediately acknowledge them. Not only did I overcome my shyness but I also learned the importance of an acknowledgement. It doesn’t take much; a simple “I will be with you shortly” will do. It makes the customer feel welcome and important. So, even on busy days or when you are having a bad day, just remember a simple acknowledgement can make a significant difference.
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I love this! A simple smile and a hello go a long way! If this happens to me twice at a business I will no longer go there!
I completely know how you feel. To walk into a place of business and not even be acknowledged it a horrible feeling. I make sure I say hello as soon as I hear the bell go off on my front door. I am with Dorrice on that no longer going back. Thanks for sharing and reminding us to ALWAYS put the customer first, even when we are crazy busy..
Thanks for sharing Rachel! Great blog!