Telephone Etiquette

I was out of the office yesterday attending a couple of meetings.  I returned this morning and had 3 messages on my phone.  All 3 were from salespeople wanting me to call them back and discuss various products/services they would like to offer us.  The first messages was from a lady who sounded very professional.  She clearly stated her name, why she was calling, and a phone number on which she wanted me to return her call.  The second and third calls were the direct opposite.  On the second call I had to listen to the message 3 times before I could finally understand the name which I now believe to be Mike.  It took me two more times to get the number and at no point did he mention what company he was with.  The third caller could not have sounded any less enthusiast.  This caller acted like he was hoping I wouldn’t return the call.

It ended up that we didn’t need any of the 3 services that they had called about, but I had almost certainly ruled out the services of the last two callers before I even spoke to them.  I think we should keep these examples in mind as we are making our daily calls to customers.  I know many of our calls end up going to a voicemail and the type of message we leave can have a large impact on getting  a returned phone call.


Common sense is genius dressed in its working clothes

-Ralph Waldo Emerson



This Post Has One Comment

  1. Michelle and Michele

    This is so true! Thanks for sharing!!!

Leave a Reply