While some individuals try to get by doing as little work as possible, others possess a commitment that leads them to give it their all every day. General George Patton once said “always do more than is required of you.” This is a characteristic that I see in many of our employees as I travel from office to office, and I would like to applaud all of you for that. Hopefully, the audit reports that some of you have already received are beneficial and will be a tool to help you in identifying areas that need improvement. As I learn more, my goal is to continually find ideas and methods so that we can all improve. The idea of “auditing yourself” is one concept I recommend that all of you do when time permits. The benefits of performing an audit of your own store will help you to:
- Catch errors early
- Look for trends in errors being made
- Ensure compliance with state regulation
- Ensure compliance with internal policies
Some offices already do this and it definitely shows during an audit. I will be happy to work with all of you on a system that you can use to perform a quick audit of your store. Remember mistakes are to be used for a good purpose – to show us what we need to learn!