We had a collections consultant visit Approved Auto in Fulton yesterday. He met with a few of our Approved Auto employees while Kim and Janna sat in picking up tips as well. The consultant spent the morning giving us tips on fundamental methods of telephone collections. Even though this is a topic we often discuss, he was able to give us some new ideas and insight on methods of collections, as well as the way we go about evaluating our collection results. Your area managers will be sharing some of these tips with you as they travel through your stores over the next couple of weeks.
-Hope everyone has a great weekend!