Importance of Playing Often

This morning at the home office we will be holding a “Role Playing” meeting with several Money Matters team members.  Studies show that companies that continually engage in role-playing are more likely to outperform their non role-playing competitors.  I have already seen first hand the benefits of role playing so, going forward, it will be something our companies practice regularly.

Why do we role play?

  • Builds Confidence – When your team role-plays, you can throw any number of situations at them.  Role-playing provides a safe environment to encounter these scenarios for the first time, which builds confidence in team members.  This is especially vital to new team members.
  • Develops Listening Skills – Good role-playing requires good listening skills.  In addition to understanding the words the other person is saying, it’s important to pay attention to body language and non-verbal clues.  Better to have your team develop these skills while role-playing than when they’re trying to perform in the real world.
  • Creative Problem-Solving – No matter how outlandish a situation you create in a controlled environment, generally, something even more bizarre is bound to happen on the job.  Role-playing will at least give your team the chance to get some experience in handling difficult situations and in developing creative problem-solving skills.

The fifth component of our Values Statement is “Customer Service”.  In order to provide “Championship Customer Service” we feel that it is crucial for our team to regularly engage in role-playing.  —  Luke

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” ~ Kevin Stirtz

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Happy Easter

Easter 2

I hope each of you have an awesome Good Friday and get to spend some quality time with your families during the upcoming Easter weekend!!

 

Rachel

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P&L’S AND PRODUCTIVITY

We are having our Money Matters P&L review  today at the home office.  Although we will cover all of our values during the meeting, most of our focus will be on Productivity- Team members will be measured and rewarded by the effectiveness of their productivity.  Our P&L statements are the measuring stick we use to gauge the effectiveness of our productivity.  Your district managers will be holding P&L meetings on the district level over the next few days.  As you review your financials I encourage you to always look for accomplishments to celebrate and areas for improvement.

The time to repair the roof is when the sun is shining. –John F. Kennedy

Have a great day….Louis

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Growing your Garden

This time of year Spring fever hit us all. I can’t wait to get out in the yard and get my garden ready for planting. It takes work, planning and persistent effort to make a garden grow. You have to plant the seed and cultivate it to have a successful harvest. You can’t just drop a seed on the ground and walk away and expect anything to grow without effort and hard work.

With growth beginning in every store it is funny how growing a garden and cultivating a customer have so much in common.

  1. Planning: Just as with a garden, you have to have a plan to grow your store. Local marketing, mailers, flyers, referrals, and calls to those paid out customers are a good start.
  2. Planting: When a potential customer calls or walks in your store, that is the time to plant the seed.  With great customer service and going the extra mile to do the loan, you have begun the process.  Once that seed it planted, it is now time to make sure that it grows.
  3. Making it Grow, and keeping it growing: You have to put in the work to make sure your growth is strong. Buy developing a strong relationship with your customer.  Having great customer service, closing the loan correctly, holding the customer accountable, and offering all of our products.  Asking for referrals and maximizing the loan will continue to make sure your growth is strong.
  4.  Reaping the rewards: When planning is done correctly and the correct effort is given the results will be bountiful.

 

Now is the time to plant your garden. So have a plan, plant the seed, make it grow and reap the rewards.

Tommy

‘Without continual growth and progress, such words as improvement, achievement, and success have no meaning.”

Benjamin Franklin

 

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Training

Training is a very important part of the onboarding process. If people do not know what they are doing they will lose confidence in themselves and lose confidence in their organization. In the book “Winning”, by Jack Welch, I found this excerpt in reference to training in Chapter Seven.

“It (training) motivates people by showing them a way to grow, that the company cares, and that they have a future. If you are doing it right, they will want to make that future with you.”

I would like to give a special thanks to Christy and Susan at Fayette, Stephanie at Demopolis, and Angela at Baldwyn. I have received really positive feedback about your assistance with training new employees, and we appreciate you going the extra mile in the training process.

 

“Tell me and I forget. Teach me and I remember. Involve me and I learn.”

-Benjamin Franklin

Have a great weekend! -Will

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Motivate Yourself

  No one can motivate anyone to do anything.  All a person can do for another is provide them with incentives to motivate themselves.  Here are ten very effective strategies to help you get up and get moving  toward actualizing your enormous, untapped potential.

* Be willing to leave your comfort zone.  The greatest barrier to achieving your potential is your comfort zone.  Great things happen when you make friends with your discomfort zone.

* Don’t be afraid to make mistakes.  Wisdom helps us avoid making mistakes and comes from making a million of them.

* Don’t indulge in self-limiting thinking.  Think empowering, expansive thoughts.

*Choose to be happy.  Happy people are easily motivated.  Happiness is your birthright so don’t settle for anything else.

* Spend at least one hour a day in self-development.  Read good books or listen to inspiring tapes.  Driving to and from work provides an excellent opportunity to listen to self-improvement tapes.

* Train yourself to finish what you start.  So many of us become scattered as we try to accomplish a task.  Finish one task before you begin another.

* Live fully in the present moment.  When you live in the past or the future you aren’t able to make things happen in the present.

* Commit yourself to joy. C.S. Lewis once said, “Joy is the serious business of heaven.”

* Never quit when you experience a setback or frustration.  Success could be just around the corner.

* Dare to dream big dreams.  If there is anything to the law of expectation then we are moving in the direction of our dreams, goals and expectations.

The real tragedy in life is not in how much we suffer, but rather in how much we miss, so don’t miss a thing.

Charles Dubois once said, “We must be prepared, at any moment, to sacrifice who we are for who we are capable of becoming.”

Tricks to Motivating Yourself,Mike Moore

 

Have a great and prosperous Thursday!   -LaTessa

 

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Celebrate the Successes

DINNERWe had a great time last night at Colton’s Steakhouse in Olive Branch celebrating with the team members from District One in recognition of their win in the recent Active Write-off Competition.  Congratulations again District One!!

 

“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.”  Vince Lombardi

 

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Great Job Rachel!!!

This past Thursday (the 3rd) Amanda, Alise and Tiffany at Fulton were swamped, as they usually are on the third. Amanda was gone to lunch and Tiffany and Alise were both on the title side helping customers. Rachel came to the front to ask a question and noticed a lady waiting on the check side. Rachel immediately put her papers down and began serving the customer without thinking twice. She stayed with the customer and worked on her transaction until Alise became available to help. I know first hand how busy Rachel is and the fact that she went out of her way and beyond her job duties to help a customer shows just how awesome she is. Great job to Rachel on being a perfect example of the kind of employees we strive to have.

Way to go Rachel! Rachel

Have a wonderful day!

Meredith

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A HELPING HAND

Aliceville donation

District 4 was fortunate enough to have the highest overall percent over budget in February, and due to this our district was awarded $250 to be given to a charity. I wanted to give back to one of our communities in our district. I chose Aliceville as that community. I contacted Janet and Brenda and asked if they would be interested. They were both very excited about giving back to their community. We contacted the First United Methodist Church in Aliceville. This church runs “The Lord’s Pantry” in Aliceville. Each month they open their pantry for those in need.

Janet and I awarded our gift to the Church on March 28th. What a wonderful experience it was to give back to those that needed it the most. This was made possible by the generosity of Montgomery Enterprises. A Helping Hand.

After awarding this gift, it got me to thinking. When I first entered this industry, over 13 years ago, many people would ask me “why would you work for a place like that.” At first I would respond I just needed a job, trying to avoid having to explain our industry. I really wasn’t sure what type of people would use our service. After a few months I began to see things I did not expect.

What I saw was a single mom just trying to get by and needing our help. I saw the elderly with fixed incomes needing a few dollars to get by until their next check. I saw a family when their income got cut in half, because one of the parents lost their job. I saw hardworking people needing a car repair to be able to get to work. I saw a mother with no money needing to buy food for their family. I saw a family with a sick child needing money to take the child to the doctor.

My eyes had been opened that this was more than just a job. When that question about what I did came up again, my response changed. “I help those in need, when there isn’t anywhere else to turn.”

We all have a great opportunity every day to help those that need it most. Approach each customer every day with A Helping Hand and you find a great reward in what you do.

Tommy

Helping Hand

“Service to others is the rent you pay for your room here on earth.” ~ Muhammad Ali

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Above and Beyond

We often recognize people for going above and beyond in the service they offer our customers.  Today I want to recognize one of our teams for going above and beyond in their Productivity.  Our team at Approved Auto Sales had a sales goal for the 1st quarter of 2014.  They were able to meet this sales goal with two weeks left in the quarter.  We had a small celebration in the office and had the ladies pose for pictures with the contract that pushed them over their goal.  It would have been easy for them to “take it easy” for the last two weeks of the quarter since they had already met their sales goal.  The Approved Auto team isn’t wired to “take it easy.”  They set another personal goal for the last two weeks and were able to exceed the original sales goal by 20%.  Thank you for going Above and Beyond in your Productivity!

Productivity- Team members are measured and rewarded by the effectiveness of their productivity.- MEI Values Statement

Have a productive day….Louis

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