This past week I spent a day with Susan and Angela in Baldwyn. It happened to be one of those really slow days as far as business goes….one of those days that an average employee could have just taken it easy. Not Susan and Angela. They had taken it up on themselves to go through every folder for each of their active customers in order to determine what documents needed to be updated. They had made lists and as a customer came in they were politely asking them to bring in a certain document the next time they were in the store. As a business, we exist because of our customers so maintaining accurate customer information is a cornerstone to maintaining a close and profitable relationship with them. Not only were Susan and Angela going the extra mile by updating customer information but there were also no mistakes found in their audit. As I have said in previous blogs…..Coincidence? I think not. Janna has also mentioned the fact that Susan helps out at the business we own next door when needed which further demonstrates her commitment. I truly enjoyed my day with these two special ladies and I hope they know how much of an asset they are to our company.