If you have attended any of our Managers’ Meetings in the past you should know how important the topic of customer service is to our company. As always, in the meeting scheduled for May 22, we plan on discussing and exploring how we can better serve our customers. In preparation for the upcoming meeting we have an assignment for all managers. The good news for the managers is that we strongly encourage you to share the responsibility of this assignment with assistant managers and CSR’s so that your whole office can collaborate on this effort.
For the meeting, we ask that each office manager discuss with their employees what businesses they frequent that has truly outstanding customer service. After everyone in each office has weighed in on who they think are top notch customer oriented businesses the manager needs to decide which business will be submitted as their particular office’s favorite.
During the customer service segment of our meeting we will briefly discuss the businesses that were turned in by the offices and the traits they all seem to share. As part of the assignment the office managers need to come to the meeting prepared to point out what makes the business their office submitted stand out among its competitors.
Please submit your office’s selection to JonJon at firstname.lastname@example.org no later than noon this coming Friday, May 17.
I am looking forward to seeing everyone at the meeting next week! — Luke
“Your customers are responsible for your company’s reason for existing.” Marilynn Suttle