Last Friday we held our Grand Opening and ribbon cutting for Choice Pawn Tupelo. A huge crowd was on hand as we had Seth Gold from TV’s Hardcore Pawn on hand signing autographs. Our Grand Opening was a spectacular success! Thanks to all those who worked so hard to help us get open.
Today is a very special day as well as later this morning we will be holding our monthly P&L meeting with the district managers. I am anxious to see how we performed and looking forward to seeing which district I will be enjoying dinner with. Be on the lookout for a blast email from Meredith later today announcing which district came out on top.
I hope everyone has a great week! — Luke
“If you really want to do something you will find a way. If you don’t you’ll find an excuse.” Jim Rohn
During the 4th of July holidays I took an extended weekend vacation in order to go overseas and take in the Festival of San Fermin. Most often, this festival is simply called the Running of the Bulls in Pamplona, Spain. While this trip was one of the most exciting adventures for me I did find time to pick up a few customer service pointers while there.
The hotel that I was staying at in Pamplona was approximately three blocks away from the festival. Between my hotel and the heart of the festival there were six sidewalk cafes that served breakfast, light lunches, coffee and cold drinks. As we made our way to and from the festival a few times each day we found time to stop by all six cafes. Of the six, we found ourselves particularly drawn to the Café Roche.
While sitting at the Café Roche counter enjoying our lunch one day we looked around the café and noticed how people were
lined up for seating. As we finished our lunch we stepped outside onto the sidewalk I noticed that none of the other five cafes seemed busy at all. I then made it a point to go back to Café Roche the next day to see what set that café apart from the rest.
As we left our hotel the next day to head to the downtown area for the festival we stopped in at Café Roche. Immediately upon entering three of the four workers greeted us. I am not sure exactly what they said but we did feel warmly welcomed because they all looked our way with big smiles and waved hello. After sitting down at the counter one of the waitresses asked for our order, in Spanish. After stumbling through an attempt to order a couple of drinks I realized she was as fluent in English as I was Spanish so I just held up two fingers and pointed to a bottle behind the bar. Amused, she belly laughed and brought our drinks to us. . . again with a smile.
As we sat enjoying our drinks I watched the café employees go about their business. They all were smiling and they all stayed busy. I never saw one employee seem anything less than enthusiastic about their jobs. Their positive energy carried over into the crowd as well. The owner would stop by each table and slap people on the back while telling humorous stories that even kept my attention. . . though I couldn’t understand a word.
I would describe the workplace at Café Roche as being a happy and welcoming environment. I found that with each visit I left in a much better mood thanks to the friendly and smiling folks at Café Roche.
I encourage everybody this morning to make their workplace a happy environment. Not only will it make your work more fun but it’s also great for business. — Luke
“Most folks are as happy as they make up their mind to be.” Abraham Lincoln
We have discussed the three components of our communication model recently in blogs and newsletters. Today I wanted to focus on the most common component, Daily Huddle Ups. These huddle ups are vital to the productivity of your team. Having a brief meeting about 10 minutes before the opening of the store helps get the team focused and is a great time to define the objectives of the day. Open communication in the daily huddle ups is health for the growth of your team as well. Start keeping track of the main objectives covered in your daily huddle ups and review the progress at the end of each week. I think you will be happy with the results.
All Americans across the country will be gathering in honor of Independence Day tomorrow, July 4th, to celebrate in some way their political freedom. I hope each of you enjoy your time off with friends and family whether you are grilling out, competing in potato sack races or shooting fireworks. Happy Indenpence Day! – Luke
“Our greatest happiness does not depend on the condition of life in which chance has placed us, but is always the result of a good conscience, good health, occupation and freedom in all just pursuits.” – Thomas Jefferson
Congrats to Julie and Mattie at Starkville Money Matters for finishing June with the highest percent over budget in key revenues, which is reported on the daily spreadsheet. I feel certain this will translate into beating budget later in the month. Julie and Mattie have made great strides in their office in the first 6 months of the year. Good luck finishing the year strong.
Zeal without knowledge is fire without light- Thomas Fuller
On Friday the 27th we had our Customer appreciation day in Greensboro, Alabama. Like all of our CAD’s days it started with a lot of work and preparation. The hot dogs were cooking and customers began to come by and visit, getting a bite to eat and signing up for the TV give away. This CAD started out just like all the ones before. We all enjoyed seeing our customers and even some potential new customers. One customer, Eva Laffiete, her husband and her 86 year old mother stopped by, they stayed and visited with all of us until Mrs. Eva had to take her mother to the bank. They were so nice to all of us.
As the day began to end we drew for the TV. When we pulled out the name it could not have been better, it was Mrs. Eva that had won the TV. We called Mrs. Eva and asked her to come down to the store. We were hoping for a surprise so we did not tell Mrs. Eva she had won, just that we needed to see her. We were all standing in the lobby when Mrs. Eva her Husband and her mother walked in to the store. We surprised her with the news she had won. The look on her face was priceless, tears began rolling down her face and the joy was overwhelming. She could not believe she had won. Tears were flowing and she began to make it around the room to each of us with a hug and a kiss. Mrs. Eva had made the day memorable just as we had done for her. In all my years of serving customers this was one of the most moving experiences I have ever had. This just reinforces how we can touch lives every day.
On Wednesday we wrapped up our second Montgomery Enterprises Management Camp of the year. I had a great time and enjoyed the opportunity to visit with all of the team members in attendance. I am looking forward to the next session set for September. — Luke
“The best way to predict the future is to invent it.” Alan Kay
We finished up our second management camp of 2014 yesterday. We had two fun and very informative days. I’m looking forward to receiving feedback today from everyone who attended so we can make the next camp even better. Most of all, I can’t wait to see the results from the implementation of the practices we discussed at the camp.
Good luck to everyone as you “Sprint to the Finish” in June……Louis
Today I will be presenting an overview of the budget process and explaining “what matters most” when it comes to beating budget at our quarterly management camp. A lot of you are having an awesome month and I can’t wait to see how we end the month. Only a few more days left so make them count!