Lake Tiak-O’Khata it is

After hearing from several employees we finally decided to make Lake Tiak – O’Khata as this year’s destination for our annual Employee Appreciation Family Day.  I am excited about the new venue myself as I have never been to this family owned lake resort that lies a mere couple of hours away from my home.  I have driven by several times on my way to the state capitol but have never stopped in.  From what several people have told me who have visited it is a hidden treasure for this region.

Click on the link below to check out all the resort has to offer.  This is sure to be a fun outting for all us old kids and the young ones too!

http://ltok.com

I hope everyone has a fabulous Friday and a great weekend! . . . Luke

“Wherever you go, no matter what the weather, always bring your own sunshine.”  Anthony D’Angelo

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Report From Leedom Meeting

On my last blog I mentioned that we were headed to our quarterly Leedom meeting.  We returned early Monday morning and had a very successful meeting.  We came home with many new ideas and some areas we can focus on to improve our business.  I look forward to implementing some of our new ideas over the next couple of weeks.

Hope you have a great day…Louis

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Leedom Meetings

Luke, Shane, and I will be traveling today to attend meetings with the consulting group for our buy here pay here business.  As I have mentioned on the blog before, I am always anxious to get to these meetings to see how our numbers compare to the rest of our group.  I look forward to getting back in the office on Monday with new ideas on ways we can improve our business!  I will give y’all a report from the meetings next week.  I hope everyone has a great weekend!

Life is a storm, my young friend. You will bask in the sunlight one moment, be shattered on the rocks the next. What makes you a man is what you do when that storm comes.

The Count of Monte Cristo

 

Louis

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Customer Retention

I recently read a blog that was discussing pointers on how a company should always be trying to improve their customer experience.  One of the pointers was entitled  “Retention.”  The writer noted that many businesses are so busy attracting new customers to come to their front door, they don’t take care of the customers leaving out their back door.  A recent visit to our store in Belmont immediately came to my mind.  I spent the day with Deborah and observed her gladly doing several things for existing customers that go a long way in retaining a customer’s business.  She had brought cookies and was offering them to customers especially those with small kids.  A customer had some questions about a title so she picked up the phone and called the courthouse for him in order to get the questions resolved.  She offered to bring the paperwork to the car for a customer who had recently been in the hospital.    I have observed a lot of you doing similar things that exemplify customer service at its best.  Keep up the good work and remember that if we don’t take care of our customers, someone else will!

I look forward to visiting with more of you very soon.

Rachel

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Dale was Right

One of the most popular and widely read business books of all time is Dale Carnegie’s How to Win Friends and Influence People.  Recently, an article on the Business Insider blog by Eric Barber questioned the scientific validity of Carnegie’s advice on how to be more liked and influential.  Long story short, Mr. Barber came to the conclusion that there was objective evidence to prove Carnegie correct.

For those of you who haven’t yet read How to Win Friends and Influence People I have listed the key six points from the book below.  Sounds like common sense but it definitely serves as a good reminder.

1.  “Become genuinely interested in other people.” —  Actively showing interest in other people is powerful.  Merely listening to what other people have to say and asking them to tell you more makes you more liked and people more receptive to your ideas.

2.  “Smile” — Smiling does make you more attractive.

3.  “Remember that a person’s name is, to that person, the sweetest and most important sound in any language.”

4.  Be a good listener.  Encourage others to talk about themselves.”  — Talking about yourself provides as much pleasure as food or money.

5.  “Talk in terms of other people’s interest.” 

6.  “Make the other person feel important . . . and do it sincerely.”  —  Feeling like we are in control reduces stress.

Have a great week! — Luke

 

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Successful Meeting

I would like to follow up to Louis’s post from a few days ago regarding our planning meeting yesterday by saying that I deemed it very successful.  In the meeting we began mapping out a strategy for growth and improvement for 2013 in most all aspects of the company.  We all left the meeting with lots of ideas and a good deal of homework to do.  I think that rather soon you will see benefits from the meeting make its way into your office and employment with the company.  That certainly is the purpose of these planning meetings. . . to improve the company and to provide opportunities for employees to grow.

To a successful 2013. . . Luke.

“Someone is sitting in the shade today because someone planted a tree a long time ago.”  Warren Buffett

 

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Congratulations

Congrats to the following offices for hitting their goal last quarter: Baldwyn, Belmont, Camden, Coldwater, Fayette, Greensboro, Hernando, Holly Springs, Macon, Okolona, Saltillo, Southaven, Starkville.  Good luck to everyone on the 1st quarter of 2013.

Being easy-going when you have a goal to reach seldom makes the going easy.

Frank Tyger

 

Have a great Monday…Louis

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Quarterly Planning Meeting

Luke, Shane, Rachel, the area managers, and I will be meeting Monday for our 1st quarter strategy session.  One item on the agenda is “Visioning for 2013.”  We will be brainstorming ideas and using numbers from 2012 to help us make decisions concerning the direction of the compay in 2013.  We will also be reporting on the personal goals each of us set for the last quarter of 2012.  I’m looking forward to seeing the progress that was made last quarter and seeing what 2013 has in store for the company.  Most of all I’m looking forward to leaving the meeting focused and energized for the upcoming year.

Have a great Friday…Louis

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Welcome to 2013

I am honored to write the very first blog of 2013!  I hope that all of you had a VERY HAPPY NEW YEAR and pray that all of you will be abundantly blessed in 2013.  A few tips for making 2013 your best year that I would like to share:

1.  Let’s all see our mistakes made in 2012 as lessons learned and move on.

2 .  Focus on what you are thankful for – instead of focusing on New Years Resolutions, why not start the year with any empty jar and fill it with notes about good things that happen.  Then, on New Years Eve, empty it and see what all good stuff happened that year.

3.  Surround yourselves with positive people.

4.    Pencil in time on your calendar just for yourself.

5.  Share your blessing with others.

Last but not least, savor the journey!!  I look forward to seeing all of you soon.

Rachel

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Happy New Year

I was trying to come up with a way to wish everyone a happy New Year and I found this poem that says it better than I could!
 
A Brighter, Better New Year
Happy, Happy New Year!
We wish you all the best,
Great work to reach your fondest goals,
And when you’re done, sweet rest.

We hope for your fulfillment,
Contentment, peace and more,
A brighter, better new year than
You’ve ever had before.

 

By Joanna Fuchs
 
Happy New Years…Louis

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