Blog

Over the past few years we have always had one particular office that we could count on to have a spectacularly successful Customer Appreciation Day.  And for that office, this year was no different.  Just the other day, the Okolona office held it’s annual Customer Appreciation Day and gave away a whopping 672 hot dogs.  That is a lot of happy eaters . . . and hundreds of satisfied customers.  Thanks to Felicia and Erin for the hard work they did on making their special day so overwhelmingly popular with the community.  Thanks also to Lynn Murphree from the Amory office for jumping in and helping the ladies in Okolona.

“In order to succeed, your desire for success must be stronger than your fear of failure.”  Bill Cosby

PS– Thanks to Janna Tolar for passing along the great news about Okolona’s CAD. . . Luke

The employees at the Fulton office presented Mom and Dad (Mr. Larry and Mrs. Delois)  with a beautiful and tasty cake in honor of their celebrating fifty years of marital bliss.  Congratulations on a great life together and may the coming years be just as golden!  Join me in wishing them a Happy Fiftieth Anniversary. . . and a Happy Birthday to Dad tomorrow. — Luke

“Where there is love there is life.”  Ghandi

I have recently been reading a book that references Henry Ford a great deal.  The booked sparked my interest to do a little online research of Ford and I came across several of his quotes that I found to be very interesting.  I hope you enjoy them as well:

“If I had asked people what they wanted, they would have said faster horses.”  

“Chop your own wood and it will warm you twice”  

“Anyone who stops learning is old, whether at twenty or eighty.  Anyone who keeps learning stays young.”  

“Failure is simply an opportunity to begin again, this time more intelligently.”  

“You can’t learn in school what the world is going to do next year.”  

“You can’t build a reputation on what you are going to do.”

I hope you have a great day….Louis

One of our favorite blog topics is to recognize an employee for going above and beyond.  Today I would like to recognize Joyce Williams from our Saltillo office.  Joyce worked the auto auction last Saturday and did an outstanding job giving superior customer service.  Joyce was working the preregistration table and greeting customers as they arrive at the auction.  She was always greeting them with a smile and calling several of them by name.  As she was handing out keys to customers at the end of the day, she continued by sincerely thanking customers for their business and asking them to come back next auction.  I know Joyce brings this same attitude to her office in Saltillo on a daily basis.  Great job Joyce!

Have a great day……Louis

I would like to congratulate our entire staff at Approved Auto Sales for crossing a milestone last week.  We have experienced a lot of growth and change at Approved Auto over the last six months.  There are a lot of moving parts to running a buy here pay here car lot: wholesale buyers, mechanics, detail guys, salesmen, collection people, receptionist, and management.  It takes all these parts working together as a well oiled machine to be successful.  The growth at Approved is a direct reflection of the growth of all the people that make up the company.  I believe the future is bright and there will be many more milestones crossed in the future!

We Say Yes!- Sammy Stephens

Change is inevitable, growth is optional– John C. Maxwell

Have a great day….Louis

When I was a little kid my grandmother “took in” the Reader’s Digest.  I always enjoyed reading it because the short articles, jokes and quotes made it perfect for an energetic kid with a short attention span.  One of my favorite sections was entitled “Points to Ponder” and included several thought provoking quotes.  I think that is where I got my love of quotes.  I hope you appreciate these as much as I do.  —Luke

“If you tell the truth you don’t have to remember anything.”  Mark Twain

“Great achievement is usually the result of great sacrifice, and never the result of selfishness.”  Napoleon Hill

“My best friend is the man who in wishing me well wishes it for my sake.”  Aristotle

“Self-pity is our worst enemy and if we yield to it, we can never do anything wise in this world.”  Helen Keller

“Once you learn to quit, it becomes a habit.”  Vince Lombardi

“Achieving life is not the equivalent of avoiding death.”  Ayn Rand

“Man needs his difficulties because they are necessary to enjoy success.”  Abdul Kalam

“Outside of a dog a book is a man’s best friend.  Inside of a dog it is too dark to read.”  Groucho Marx 

Congrats to the following stores for hitting their 2nd quarter goals Coldwater, Fulton, Hamilton, Reform, Kosciusko, and Vernon.  You should be receiving your 3rd quarter goals in the next couple of weeks.!

I hope everyone has a safe and happy 4th…Louis

If you have ever visited with Hope and Deborah in Belmont, you know that they practically wrote the book on customer service and their customers love them in return. A couple of weeks ago, I happen to be in the office when a title customer came in beaming with happiness as she talked about how well her current relationship was going and how excited she was about the future. What I didn’t know at the time was that Hope and Deborah were the matchmakers! Of course, I had to get the scoop on this one! Hope said that she always came in the store talking about how she was tired of not being treated right and how she needed Hope and Deborah to find her a good guy. Well, Hope and Deborah started thinking of who they knew and thought of a customer on the check side who was always so nice and respectful. They told her about him and she was interested….. they told him about her and he was interested. It turns out he had not dated anyone in eight years! They started face booking each other, then talking on the phone and now planning their future together. If you could have only seen the look of happiness on that customer’s face that day….

Thanks to Hope and Deborah for sharing this story with me and for the great work that both of you do!

Rachel

Kandi’s son Hayden celebrated his 1st Tee Ball season this week with a swim party. From day one, Hayden said ” all I want is the trophy”.  Hayden is right, all teams do want a trophy and share a common goal – to succeed and win.  Working together is often challenging, but with hard work, dedication and comradery your team will succeed.

Shane

“The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”  – Babe Ruth