About a week ago, I was in the front office at Fulton working on some paperwork when a couple of customers walked in needing to send money through Western Union. Amanda and Alise greeted them by name and started the paperwork. I continued to work on the my items but looked up when I heard Amanda dialing a number on the phone. I was a little stunned when I heard her conversation. She called MDOC to assist the customer with their correct number. That was a first for me. I have seen customers leave other offices to go get their correct number so by Amanda doing this without it being asked of her was the perfect example of her getting an inch but taking a mile. Western Union is an extra service we offer in the office but Amanda, Alise, & Nicole obviously work hard learning the names who they are serving on a daily basis and make their experiences great while they are there. Thank you for doing this small gesture for your customer Amanda and setting such a great example.
Opportunities are usually disguised as hard work, so most people don’t recognize them. – Ann Landers