Never Give Up – it just might be in the Cards

It’s that time of year again. Tonight will be the first game of this year’s World Series.  This World Series features a couple of storied franchises in Boston and St. Louis.   Two teams with plenty of difference makers, potential heroes waiting for their opportunity to join a long line of ordinary players who managed to do something extraordinary in a World Series.    Some of you may know that I am a die-hard Cardinals fan although I am not always the fan that never loses hope.  I will never forget the 2011 World Series….The Cardinals were down 3-2 in the series and had their backs to the wall as they entered the bottom of the ninth down 7-5. This is when I, a lifelong Cardinals fan, decided that the game was over, gave up and sadly went to sleep.  After I went to sleep, Rangers’ closer Neftali Feliz came to the mound with hopes of shutting the door on St. Louis. However, he ran into trouble though, giving up a one-out double to Albert Pujols and a walk to Lance Berkman. Then, with two outs and the Series on the line, youngster David Freese hit a game-tying two-run triple to send it into extra innings. With the game still tied 9-9 in the bottom of the 11th, Freese led off the inning with game-winning home run for his second Series-saving hit of the day. St. Louis would go on to win Game 7 and the championship.

This taught me a very good lesson in sports and in life.  Never Give Up!  Often when you feel like you want to give up and you are about to give up you are so close to making a huge break-thru.  You don’t want to be known as someone that is weak and gives up. Go out there and prove yourself to the world and to yourself. You CAN and WILL achieve what you set out to do. The only time you fail is when you give up.

P.S. Go Cardinals!!!!!!!

Rachel

 

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Making Informed Healthcare Decisions

As you may or may not know, the open enrollment period for our company’s insurance benefit plan will take place within the next few weeks.  Each year we anticipate the possible premium increase we will receive from each carrier and “shop” our business with other carriers to make sure we are offering our employees the best possible coverage at the most competitive rates. 

There are many criteria insurance carriers take into consideration when calculating annual renewal premiums.  One of those criteria is patient utilization. We as covered members of the Montgomery Enterprises, Inc. benefit plan have resources available to us to help in making informed healthcare decisions. 

One of those resources is the Nurse Advice Line offered by Blue Cross & Blue Shield of MS to all covered members.  By simply calling the toll free number (1-800-552-2134) and providing your Blue Cross & Blue Shield of MS ID number, you will be able to speak directly with a registered nurse who can assess your symptoms and help you decide the level of care needed.  The Nurse Advice Line is accessible 24 hours a day, 7 days a week, free of charge and all calls are completely confidential.

Other ways that we can make wise healthcare decisions is to consider alternatives such as visiting after-hours or urgent care facilities in lieu of an emergency room after normal physician office hours.  Also, consider lower cost generic options to higher priced brand named drugs when available.  The myBlue website or the myBlue App available for smartphones are both excellent tools in finding useful information such as this.

For more information on the Nurse Advice Line or about your benefits in general, please do not hesitate to contact me directly.

 ~Kandi

“Be willing to make decisions. That’s the most important quality in a good leader.” 

 ~ George S. Patton

 

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The Regulars Phenomenon

I wanted to share a couple of paragraphs from the book Smart Moves Management by John Thedford.  The following insert comes from a chapter in John’s book addressing engaged customers.

“In the restaurant and bar business, there’s a group of people known as the regulars. These are the people who, for example, show up every Friday night at about the same time and, to a person, order just about the same meal and drinks.  The manager, the waitstaff, and the regulars often know one another by name and certainly by sight.  The waitress walks up to the table and asks, “The usual”?

Regulars bring friends to their favorite place.  They recommend and refer thereby improving the business.  Everyone is still doing business, but you’re in each other’s lives supportively; some would even say you’re actually friends.”

I want us to take a step back and look at daily routines and customer service habits in our stores.  Do we currently have customers that qualify as “The Regulars”?  Do our customer service habits create more regulars?  If we keep these two questions in mind as we make decisions we will have more engaged customers over time.

The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.- Peter Drucker

Have a great day…Louis

 

 

 

 

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Thanks for Being Essential

Thanks to everyone for the well wishes and other gifts I received for “Boss’s Day” yesterday.  Your kindness made the day extra special.

I noticed on the news yesterday that in Washington a deal was reached to end the government shutdown.  I guess that means that all the “non-essential workers” can begin making their way back to the old grindstone.  I sure am glad to know that we don’t have any non-essential employees within our organization.  Everyone within the company is absolutely essential, or much needed.

On this Thursday. the day after Boss’s Day, I want to say “thanks” to all of our employees for being an essential part of our success.  —-  Luke

“The key is to keep company only with people who uplift you, whose presence calls forth your best.”  Epictetus

 

 

 

 

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Happy Boss’s Day

Happy Boss’s Day to all the wonderful bosses MEI has! Thank you for all you do!

“A good boss makes his men realize they have more ability than they think they have so that they consistently do better work than they thought they could.”

Charles  Erwin Wilson

“People ask the difference between a leader and a boss. The leader leads, and the boss drives.”

Theodore Roosevelt

Let your bosses know they are appreciated not only today, but everyday!

Have a great “hump” day!

Meredith

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The girls at the Fulton office are proudly wearing their Montgomery Enterprises “Hootin’ for a Cure”  T-shirts in honor of Breast Cancer Awareness month.  You all probably know someone who has been affected by breast cancer, whether it is a family member, friend or a member of your community.  My mother is a breast cancer survivor of almost seven years.  However, my aunt lost her battle with this horrible disease at the very young age of 46.  Although great strides have been made in recent years in the treatment of breast cancer, early detection is still the best chance we have in winning this fight. 

Under the Healthy You! benefit of the Montgomery Enterprises, Inc. Health insurance plan, women age 35 and older are eligible to receive a mammogram once per calendar year covered at 100%.  The mammogram must be performed by a network provider as part of an annual wellness screening to be eligible for coverage.  Please feel free to contact me for more information on this benefit or for assistance with finding a network provider in your area. 

 ~ Kandi

“People should be afraid of the cancer, not the mammogram.”  Nancy Reagan

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Manager’s Luncheon

025We had a great luncheon yesterday for the managers who hit their September goal. Pictured above are (back row, L to R) Joyce Williams- Saltillo, Felicia Gilleylen-Okolona, Bellena Criddle-Amory MM; Lakisha Rogers-Camden, Michelle Williams-Hamilton, Heather Brewington-Coldwater, Christie Nuckols-Fayette (fron row, L to R) Renay Tate-Aberdeen, Janet Phillips-Aliceville, Lynn Murphree-Amory CTE, Dena Ellis-Horn Lake, Gladys Hutchison-Kosciusko, Charlon Harrison-Vernon

Have a great Thursday!

Louis

 

 

 

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What’s in a Name?

My answer to the title of this post would be “a whole heckuva lot”.  That is why we stress the importance of calling customers by their names when greeting them.  In my opinion, it is a sign of respect to call someone by their name.  Your name is the most important word in the universe to you and is music to your ears.  Same thing goes for your customers.

This past weekend I attended the National Association of Check Cashers convention in Marco Island, Florida, and used Delta Airlines to get there.  I had a total of four flights in all; two to get to Fort Myers and two flights back in to Memphis. During the pre-boarding and boarding process for my first three flights each and every Delta Airline employee called me by name.  Now, I’m not really famous but my name is on the front of the ticket each employee handled and, even though they didn’t know me personally, I was still just as excited each time they called me by name.  I was highly impressed with Delta and thought to myself that they sure were doing a great job with customer service.  Not only were they calling me by name but all the employees I encountered seemed happy and upbeat. . . until my final flight.

On the last flight the customer service wasn’t bad.  It was just normal.  As I boarded the plane taking me from Atlanta to Memphis the Delta agent scanned my ticket just like all the other flights.  But, she never made eye contact and to my dismay she didn’t call me by name.  My balloon had just been popped.

As I mentioned, I was really excited with the service I was getting from the Delta employees up until that last flight.  And once again, the service wasn’t that bad on the last flight but it just wasn’t what I had come to expect after three flights and three outstanding Delta experiences within the past few days.  (Please reread the prior two sentences because that is my whole point)

Outstanding customer service MUST be provided on a daily basis.  The key term being “daily basis” because it is not the three visits in a row with great service your customers go to work the next morning talking about to their co-workers.  It’s the fourth visit when, for whatever reason, your customer feels slighted by the lack of attention and respect he receives in your office that gets talked about at work the next day.

As Meredith mentioned a few days ago on this blog, this is “National Customer Service Week”.  Let’s make that a daily holiday in our locations! — Luke

“Even your most loyal customers always have a choice about where to take their business.”   Marilyn Suttle

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Monday Morning Motivation

Nothing of any importance has ever been accomplished by a pessimist.  Jack Welch

The biggest risk is not taking any risk.  Mark Zuckerberg

Don’t set your goals too low. If you don’t need much, you won’t become much.  Jim Rohn

Always remember, your focus determines your reality.  George Lucas

Great minds discuss ideas; average minds discuss events; small minds discuss people.  Eleanor Roosevelt

There is no substitute for hard work.  Thomas Edison

A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.  Winston Churchill 

Always bear in mind that your own resolution to succeed is more important than any other. Abraham Lincoln

The only place success comes before work is in the dictionary.  Vince Lombardi

Hold yourself responsible for a higher standard than anybody expects of you.  Never excuse yourself. Henry Ward Beecher

and a personal favorite……The ones who say “you can’t” and “you won’t” are probably the ones that are scared that you will.  Unknown

Happy Monday Everyone!!

Rachel

 

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Customer Service Week

Next week, October 8th-11th, is National Customer Service Week. At MEI we pride ourselves on giving excellent customer service and making our customers number one. Next week is the perfect time to step up our service and really show our customers how much they mean to us. Here are some quotes to motivate you to go above and beyond for our customers.

“Customer service is not a department, it’s everyone’s job.”   Anonymous

“Unless you have 100% customer satisfaction…you must improve.”    Horst Schulz

“You are serving a customer, not a life sentence. Learn how to enjoy your work.”    Laurie McIntosh

The difference between “try” and “triumph” is just a little “UMPH”!    Marvin Phillips

 

Have a great Friday!

 

Meredith

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