WANTED…Employee Referrals

 

referral

It’s a well-known fact that hardworking, top performing team members know other hardworking, top performing people.  The Montgomery Enterprise EMPLOYEE REFERRAL PROGRAM was created to recruit the “best of the best”.  If you know someone you would like to refer to work at Montgomery Enterpirses, please complete an MEI Employee Referral Form  before the potential candidate turns in an application. If the potential candidate is hired, the employee that referred that person will receive $500 on the payroll following the hire date.  If you have any questions, please contact me, via email at meredithg@meincorp.com or call 662.862.7160, Ext. 210.

Why not work with the BEST by referring the BEST and get a REFERRAL BONUS too!   – Meredith

 

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Congrats Approved Auto

Congrats to the team at Approved Auto sales for having a successful August.  They finished the month with 62 sales, which exceeded their goal of 44 by 18 vehicles.  The team was able to exceeded their sales goal while also meeting their delinquency and recency collection goals for the month.  Great Job!

Have a great week.
Louis
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Time for a Check Up

check up

Today is a busy day for me as I will spend most of the day today discussing health issues. . . my personal health and the health of our company.

As most near forty year olds I do get a check up by my local medical family practitioner once a year in order to keep a close eye on my overall health.  I have a visit scheduled with Dr. Arriola this morning and in preparation for this morning’s appointment I went last week and had blood work done.  By doing so they will check my cholesterol, triglycerides and lots of other things that, although I don’t know what they mean, effect my health greatly.  Since I have been exercising, running and eating well over the last year I expect to get a clean bill of health.

Later on this morning the management team and I will get news regarding the health of our company.  Over the past few weeks, team members and hundreds of our customers completed surveys checking their level of engagement with the company.  A healthy company has high levels of engagement among both team members and its customers.

Executives with the company that conducted the surveys will be on hand today in Fulton to discuss the results with us.  Basically, we find out this morning how healthy our company is.  Not only will we find out how healthy our company is by seeing the figures for team member and customer engagement but we will also gain insight into how we can make our company healthier by performing the proper exercises.

I am excited about getting today’s results and I look forward to building an even healthier company.  Good luck to everyone in finishing this month out strong!! — Luke

“There ‘s nothing more important than our good health – that’s our principal capital asset.”  U.S. Sen. Arlen Spector

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CONGRATS!

 

 

CHOICE PAWN tupelo

CONGRATS!!!

Congratulations Tupelo Choice Pawn for hitting 100k in Pawn Loans Outstanding

in just 24 days of Business! 

An OUTSTANDING achievement!!!  – Luke

“The achievements of an organization are the results of the combined effort of each individual.” – VInce Lombardi

 

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Store Visits

We are starting a practice this month where all employees from the home office will spend one full working day a month in one of our stores.  The purpose of these visits is to help everyone in the home office better understand the daily operations that are carried out in each of our businesses.  The visits will also help the home office employees understand how they can better assist the stores and see how their daily duties can be improved to benefit the operations of the stores.  Home office employees will be filling out forms communicating what they learned from each visit.  I look forward to us getting better as individuals and a company as a result of these visits.

The most successful businesses have an idea for the future that’s very different from the present. -Peter Thiel

 

Have a great week—Louis

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Congrats

congrats11

 

Congrats to everyone in our Money Matters stores for finishing July at 118% of key revenues.  Thank you for making July one of our most successful months ever.  With everyone continuing to live out our values each day, I anticipate celebrating many more successful months!

 

 

Superior  

We continuously strive to be superior as the industry’s absolute best in everything we do.  We owe it to ourselves and to our families to achieve excellence.

Prosperity

We strive to have the most prosperous team members in our industry.

Productivity

Team members are measured and rewarded by the effectiveness of their productivity.

Cleanliness

Out of respect for our customers and ourselves, our locations will be a shining example of cleanliness and attention to detail.

Customer Service

We exist as champions of service.  As champions, we aim to exceed every customer’s expectations each and every time we interact with them.  Our customer service will result in customers telling their family about their experiences with Montgomery Enterprises.

For Success, attitude is equally as important as ability – Harry F. Banks

Have a great week—Louis

 

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Congrats District 4

PIC DIST 4

 

I had a great time Satuday evening celebrating with District 4 at the Cypress Inn Restaurant in Tuscaloosa.  Thanks to District 4 for their hard work to bring us all together for the special occasion.

Great food and a beautiful view! – LukePIC 2 DIST 4

“If everyone is moving forward togetther, then success takes care of itself.” – Henry Ford

 

 

 

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2 Special Days

Last Friday we held our Grand Opening and ribbon cutting for Choice Pawn Tupelo.  A huge crowd was on hand as we had Seth Gold from TV’s Hardcore Pawn on hand signing autographs.  Our Grand Opening was a spectacular success!  Thanks to all those who worked so hard to help us get open.

Choicepawntupeloribbon

 

Today is a very special day as well as later this morning we will be holding our monthly P&L meeting with the district managers.  I am anxious to see how we performed and looking forward to seeing which district I will be enjoying dinner with.  Be on the lookout for a blast email from Meredith later today announcing which district came out on top.

I hope everyone has a great week! — Luke

“If you really want to do something you will find a way.  If you don’t you’ll find an excuse.”  Jim Rohn

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Customer Service Transcends the Language Barrier

During the 4th of July holidays I took an extended weekend vacation in order to go overseas and take in the Festival of San Fermin.  Most often, this festival is simply called the Running of the Bulls in Pamplona, Spain.  While this trip was one of the most exciting adventures for me I did find time to pick up a few customer service pointers while there.

The hotel that I was staying at in Pamplona was approximately three blocks away from the festival.  Between my hotel and the heart of the festival there were six sidewalk cafes that served breakfast, light lunches, coffee and cold drinks.  As we made our way to and from the festival a few times each day we found time to stop by all six cafes.  Of the six, we found ourselves particularly drawn to the Café Roche.

While sitting at the Café Roche counter enjoying our lunch one day we looked around the café and noticed how people were

The owner of Café Roche mixing up a batch of Sangia while whistling a Spanish tune.
The owner of Café Roche mixing up a batch of Sangia while whistling a Spanish tune.

lined up for seating.  As we finished our lunch we stepped outside onto the sidewalk I noticed that none of the other five cafes seemed busy at all.  I then made it a point to go back to Café Roche the next day to see what set that café apart from the rest.

As we left our hotel the next day to head to the downtown area for the festival we stopped in at Café Roche.  Immediately upon entering three of the four workers greeted us.  I am not sure exactly what they said but we did feel warmly welcomed because they all looked our way with big smiles and waved hello.  After sitting down at the counter one of the waitresses asked for our order, in Spanish.  After stumbling through an attempt to order a couple of drinks I realized she was as fluent in English as I was Spanish so I just held up two fingers and pointed to a bottle behind the bar.  Amused, she belly laughed and brought our drinks to us. . . again with a smile.

As we sat enjoying our drinks I watched the café employees go about their business.  They all were smiling and they all stayed busy.  I never saw one employee seem anything less than enthusiastic about their jobs.  Their positive energy carried over into the crowd as well.  The owner would stop by each table and slap people on the back while telling humorous stories that even kept my attention. . .  though I couldn’t understand a word.

I would describe the workplace at Café Roche as being a happy and welcoming environment.  I found that with each visit I left in a much better mood thanks to the friendly and smiling folks at Café Roche.

I encourage everybody this morning to make their workplace a happy environment.  Not only will it make your work more fun but it’s also great for business.  — Luke

“Most folks are as happy as they make up their mind to be.”  Abraham Lincoln

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Huddle UP!

We have discussed the three components of our communication model recently in blogs and newsletters.  Today I wanted to focus on the most common component, Daily Huddle Ups.  These huddle ups are vital to the productivity of your team.  Having a brief meeting about 10 minutes before the opening of the store helps get the team focused and is a great time to define the objectives of the day.   Open communication in the daily huddle ups is health for the growth of your team as well.  Start keeping track of the main objectives covered in your daily huddle ups and review the progress at the end of each week.  I think you will be happy with the results.

Have a great week….Louis

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